Terms & Conditions

For Privacy policy do visit Privacy Policy and Cookies.

Definitions

website: HUION Slovenia Europe website and webstore at url address www.huion-tablet.eu operated by provider (hereinafter website)
provider: Multimedia založništvo in prodaja, Robert Pokorn s.p. (hereinafter provider)
Address: Podreča 85, SI-4211 Mavčiče, Slovenia
Phone: +386 40 273420
Email address: info@huion-tablet.eu
VAT ID / DDV ID: SI69918848
Registration number: 6239412000, registrated at AJPES 9.10.2012
Bank account at UniCredit Banka Slovenija d.d., IBAN: SI56 2900 0005 0694 773 SWIFT: BACXSI22
user: every person browsing website content (hereinafter user)
customer:  every person making purchase website (hereinafter person)

Content

All content in website is copyrighted by their authors. Although we carefully reviewed content – numbers, text, graphics, videos …, there could be some mistakes.

Prices

All prices displayed in store include Slovenian VAT with some exceptions, see bellow for exceptions.
VAT in Slovenia is named DDV and is 22%.

Exceptions when price is displayed without VAT

  • After customer outside European Union (EU) selects shipping county outside EU in Checkout page.
  • After customer outside EU selects shipping county outside EU when  calculating shipping in Cart page.
  • After customer from EU, except from Slovenia, enters valid VAT number in Checkout page.

The prices are valid at the moment of order checkout and do not have a predetermined validity.

The sales contract between the provider and the customer is valid from the moment of the confirmation of the order by the provider; the customer receives an e-mail on their order: “Your order is complete”. From that moment, all prices and other terms are fixed and valid for the provider as well as the customer.

Customers Outside EU

Prices for customers with shipping address outside EU are without VAT. Additional domestic fees, like custom duties or local VAT could apply when receiving package.

Prices in web store could be displayed with or without VAT, see  “Exceptions when price is displayed without VAT” above.
Prices without VAT are displayed latest when shipping country outside EU in Checkout page is selected.

EU VAT – companies and institutions in EU VAT system

Customers from EU which are in VAT system in their country, except from Slovenia, are eligible for prices without VAT.

Prices in web store could be displayed with or without VAT, see  “Exceptions when price is displayed without VAT” above.
Prices without VAT are displayed latest when valid EU VAT ID is entered in Checkout page.

Delivery and Shipping Cost

Estimated delivery time is 5 working days.
Exceptions: Slovenia 2 working days, Croatia 3 working days.

Shipping cost is calculated during checkout procedure when country is selected.

Shipping cost could be checked in Cart page by clicking on “Calculate shipping”, selecting shipping country and pressing “Update totals” button. This option is available if cart is not empty.

Payment and Process of Purchase

Checkout

Customer enters all data needed for order completion. With placing order customer states that all data entered are true and valid.

Reviewing and Confirmation

The provider reviews the order, checks the availability of ordered products and confirms or, with a reason, refuses. The provider is free to call the customer on their contact telephone number to ensure the accuracy of the information. When the order is confirmed, the provider informs the customer via e-mail.

Payment

Customer selects payment option at checkout.

Direct bank transfer

Customers receives email containing payment information including sum and provider’s bank account information. Customer must use Order ID as the payment reference. Products are not shipped until the funds have cleared in our account.

Payment for customers from EU is simple, almost like local payment to bank account in their country.

Credit Card

We are accepting MasterCard and Visa credit cards, secure payment with credit card via © Paylike.

COD – Cash on Delievery

This option is available for Slovenia only.
Customer receives electronic message “Your order is complete” when the goods are sent. Payment is done with cash when customer receives package.

Goods Sent – Your order is complete

Goods are sent to shipping address next working day after payment is received.
Exception: if COD payment option has been selected, goods are sent next working day after order completed.
When the goods are sent, electronic message “Your order is complete” is sent to customer.

Invoice

Invoice is always enclosed to package.

Obvestilo vzemi račun

Returns and Refunds

The consumer has the right to inform the company via the e-mail address info@huion-tablet.eu of their withdrawal from the contract without being required to state the reason for their decision within 15 days of receiving the goods. In relation to the cancellation of the contract, the consumer is charged with the shipping cost of returning the goods. Products must be returned to the provider within 30 days since the filed notice of withdrawal from the contract (purchase). The goods must be returned undamaged in unchanged quantity and unused in intact original packaging. Refund payments will be made as soon as possible but no later than 30 days after receiving the notice of withdrawal. The address for return of goods to the provider is:

Multimedia založništvo in prodaja, Robert Pokorn s.p.
Podreča 85
SI-4211 Mavčiče
Slovenia

We do not accept shipments with ransom – return shipping cost is always covered by the sender. Customer returning goods must to attach a copy of the original invoice/bill to the shipment. We recommend the use of delivery services, which allows tracking of shipments.

Guarantee

The provider is bind by law to ensure that the customer gets a guarantee for the proper functioning of purchased goods. It may be invoked directly from the customer to the provider. The manufacturer is obliged to perform a warranty service within 45 days of receipt of goods, or otherwise replace it with another equivalent and intact product.

We are available for any additional questions anytime via e-mail address info@huion-tablet.eu or our telephone number +386 40 273420 on workdays between 10 am and 5 pm.