Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
For Privacy policy do visit Privacy Policy and Cookies.
Definitions
website: HUION Slovenija website and webstore at url address www.huion-tablet.eu operated by provider (hereinafter website)
provider: Multimedia založništvo in prodaja, Robert Pokorn s.p. (hereinafter provider)
Address: Podreča 85, SI-4211 Mavčiče, Slovenia
Phone: +386 40 273420
Email address: info@huion-tablet.eu
VAT ID / DDV ID: SI69918848
Registration number: 6239412000, registrated at AJPES 9.10.2012
Bank account at UniCredit Banka Slovenija d.d., IBAN: SI56 2900 0005 0694 773 SWIFT: BACXSI22
user: every person browsing website content (hereinafter user)
customer: every person making purchase website (hereinafter person)
Content
All content in website is copyrighted by their authors. Although we carefully reviewed content – numbers, text, graphics, videos …, there could be some mistakes.
Prices
All prices displayed in store include Slovenian VAT with some exceptions, see bellow for exceptions.
VAT in Slovenia is named DDV and is 22%.
Exceptions when price is displayed without VAT
- After customer outside European Union (EU) selects shipping county outside EU in Checkout page.
- After customer outside EU selects shipping county outside EU when calculating shipping in Cart page.
- After customer from EU, except from Slovenia, enters valid VAT number in Checkout page.
The prices are valid at the moment of order checkout and do not have a predetermined validity.
The sales contract between the provider and the customer is valid from the moment of the confirmation of the order by the provider; the customer receives an e-mail on their order: “Your order is complete”. From that moment, all prices and other terms are fixed and valid for the provider as well as the customer.
Customers Outside EU
Prices for customers with shipping address outside EU are without VAT. Additional domestic fees; custom fee, domestic VAT and custom procedure fee could apply when receiving package.
Prices in web store could be displayed with or without VAT, see “Exceptions when price is displayed without VAT” above.
Prices without VAT are displayed latest when shipping country outside EU in Checkout page is selected.
EU VAT – companies and institutions in EU VAT system
Customers from EU which are in VAT system in their country, except from Slovenia, are eligible for prices without VAT.
Prices in web store could be displayed with or without VAT, see “Exceptions when price is displayed without VAT” above.
Prices without VAT are displayed latest when valid EU VAT ID is entered in Checkout page.
Delivery and Shipping Cost
Estimated delivery time is 5 working days.
Exceptions: Slovenia 2 working days, Croatia 3 working days.
Shipping cost is calculated during checkout procedure when country is selected.
Shipping cost could be checked in Cart page by clicking on “Calculate shipping”, selecting shipping country and pressing “Update totals” button. This option is available if cart is not empty.
Remote area shipping – additional shipping fee
DHL remote area additional shipping fee is usually 20 EUR + 22% VAT
If you are living in remote area according to DHL (not our idea) shipping cost could be higher. Our ordering system does not support remote area calculation. Therefore you will be contacted and asked for additional shipping fee after we receive your order .
If you would disagree with additional shipping cost and you have had paid already e.g. via credit card or PayPal, your order payment sum will be returned to your credit card or PayPal account.
Payment and Process of Purchase
Checkout
Customer enters all data needed for order completion. With placing order customer states that all data entered are true and valid.
Reviewing and Confirmation
The provider reviews the order, checks the availability of ordered products and confirms or, with a reason, refuses. The provider is free to call the customer on their contact telephone number to ensure the accuracy of the information. When the order is confirmed, the provider informs the customer via e-mail.
Payment
Customer selects payment option at checkout.
Direct bank transfer
Customers receives email containing payment information including sum and provider’s bank account information. Customer must use Order ID as the payment reference. Products are not shipped until the funds have cleared in our account.
Payment for customers from EU is simple, almost like local payment to bank account in their country.
Credit Card
We are accepting MasterCard and Visa credit cards, secure payment with credit card via © Paylike.
COD – Cash on Delivery
This option is available for Slovenia only. Customer receives electronic message “Your order is complete” when the goods are sent. Payment is done with cash when customer receives package.
Goods Sent – Your order is complete
Goods are sent to shipping address next working day after payment is received. Exception: if COD payment option has been selected, goods are sent next working day after order completed. When the goods are sent, electronic message “Your order is complete” is sent to customer.
Invoice
Invoice is issued whe order is completed and sent to to billing email address in digital format after issued before package is sent. In some cases, e.g, COD, shipping to countries outside EU, there could also be other cases not mentioned here, invoice could be printed and enclosed to package.
Please, store invoice in digital form or print it for possible future use.
Returns and Refunds
The consumer has the right to inform the company via the e-mail address info@huion-tablet.eu of their withdrawal from the contract without being required to state the reason for their decision within 15 days of receiving the goods. In relation to the cancellation of the contract, the consumer is charged with the shipping cost of returning the goods. Products must be returned to the provider within 30 days since the filed notice of withdrawal from the contract (purchase). The goods must be returned undamaged in unchanged quantity and unused in intact original packaging. Refund payments will be made as soon as possible but no later than 30 days after receiving the notice of withdrawal. The address for return of goods to the provider is:
HUION Slovenija
Multimedia založništvo in prodaja, Robert Pokorn s.p.
Podreča 85
SI-4211 Mavčiče
Slovenia
We do not accept shipments with ransom – return shipping cost is always covered by the sender. Customer returning goods must to attach a copy of the original invoice/bill to the shipment. We recommend the use of delivery services, which allows tracking of shipments.
Guarantee
The provider is bind by law to ensure that the customer gets a guarantee for the proper functioning of purchased goods. It may be invoked directly from the customer to the provider. The manufacturer is obliged to perform a warranty service within 45 days of receipt of goods, or otherwise replace it with another equivalent and intact product.
We are available for any additional questions anytime via e-mail address info@huion-tablet.eu or our telephone number +386 40 273420 on workdays between 10 am and 5 pm.
